Posted: Apr 20, 2026

Health Plan Consultant

Florida Blue - Lakeland, FL

Full-time

Salary: $20.00 - $33.00 Hourly

Application Deadline: May 30, 2026

Important to Know

Must reside in Lakeland, FL or surrounding area that is within a 30 minute drive to the Florida Blue Center located at 340 Kathleen Rd, Lakeland, FL 33815
The work schedule is 40 hours per week during the hours of 9am -6pm Monday - Friday with occasional Saturday work during peak times and for scheduled events
Must obtain State of Florida 2-40 license within 60 days of hire
Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue

What You'll be Doing

SALES OPERATIONS

Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
Conduct plan comparison and analysis for new or existing members seeking new solutions through web-based tools and sales systems to track and report enrollment support activities and outcomes.
Promote the additional services available to members through the center clinicians, self-service and value added features and information.
Utilize various methods to respond to customer requests, meet/exceed production targets, and generate leads for new sales and member retention. And act upon leads for new health and ancillary sales.
Perform outbound call campaigns to company generated sales leads and existing members for Under 65 and Over 65 segments.
Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience to drive retention and loyalty.
Conduct formal and informal sessions of targeted groups’, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them

CUSTOMER SERVICE

Provide a customer friendly solution oriented service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics through coordination with other supporting areas as needed.
Log all inquiries, capturing appropriate data required for reporting and customer understanding
Use Web based tools, orientations and other aids to facilitate and teach customers to use self-service resources, tools, plan benefits and products to manage their health care and health care costs most effectively.
Conduct small group seminars on resources and tools for health care shopping, managing health, etc.
Explain/promote incentive programs to target customers or prospects, building enthusiasm and support for program participation and answering questions
Serve as direct contact and subject matter expert for questions from the general public or existing members related to Health Care Reform

COMMUNITY ENGAGEMENT + BUSINESS DEVELOPMENT

Develop and execute a personal business development plan to support individual and team goals.
Perform grassroots marketing, networking, and event activation to drive growth and advance the company mission.
Build relationships with key constituents and organizations to increase community awareness of center services.
Provide onsite enrollment assistance to employer groups and individuals.
Meet monthly targets for community engagement and track impact to inform future plans.
Support Field Marketing, Local Market Presence, and Foundation initiatives to drive brand awareness and market share.

CENTER OPERATIONS

Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Florida Blue Center.
Host Customer Video Appointments as necessary
Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.
Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

What We Require